Free Fedex Ground Shipping on Purchases Above $100 FedEx shipping is currently FREE on orders over $100 that ship to customers in the continental United States. Order processing Order processing takes 24-48 hours. If there is a problem with your order, you will be contacted by phone or email. Most orders ship directly after the order processing period is complete. Orders that require special attention from the manufacturer such as tables, stools, custom fabrics, colors, etc., may require a lead time of 2 to 4 weeks. If your order requires special attention, you will be contacted by phone or email. Because these items are made at the manufacturer, only a estimated ship date can be provided Products Damaged in Shipment: Notification by customer must be made to our customer service department within 48 hours of delivery to report any product error, damage or loss occurring in transit.. Claims for damage honored after the original packing and merchandise has been inspected by the carrier. Return Policy: A return good authorization must be obtained from customer service or a sales representative for any and all returns. Returns can be made up to 15 days after receipt of order. Due to health concerns, some items may not be returned. All returns are subject to the manufactures returned goods policy and a minimum 20% restocking charge. |